Frequently Asked Questions
Everything you need to know about your Bassike experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic deliveries typically arrive within 1-3 business days, while international shipping can take 5-7 business days depending on your location.
What is your return policy for online orders?
You can return full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached and must not have been worn or washed.
How do I care for my organic cotton garments?
To maintain the longevity of our signature organic cotton, we recommend a cold gentle machine wash with like colors and drying flat in the shade. Avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. Shipping costs and duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer care team immediately, and we will do our best to accommodate changes before the order is dispatched.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free payment options like Afterpay.